N-GEN Communications Web-based Seminars ©NGCS

Seminar - An Overview of Communications Technologies

Module 12 - Enterprise/SOHO Communications Needs and Solutions                                             Slide 5 of 30                                                                                                    ________________

            Emerging Applications

                                                  Unified Messaging

                                                  Personal Telephony

                                                  Streaming Video

                                                  Collaborative Data Sharing

                                                  Web-based Call Centers

                                                  Global Networking

                                                                                                   ________________

The major objective of corporations for the last 5 years has been cost-cutting to improve the bottom line. Many enterprises are turning to knowledge-base power-houses like India and China to meet their IT needs, at the same time creating new applications such as Collaborative Data Sharing, Web-based Call Centers.

Unified Messaging - All messaging systems, such as e-mail, voice mail and fax system, unified to be viewed on a PC.

Personal Telephony - The network knows who you are and associates your services with your location.

Collaborative Data Sharing - Employees in different locations can view and modify a document or design.

Video Streaming and Conferencing - Useful in marketing a product, distant learning, self-paced learning and long-distance meetings.

Web-based Call Centers - Using databases and the Internet technologies to provide product support to clients.

Global Networking - Major corporations with businesses around the globe require high-speed networks to