N-GEN Communications Web-based Seminars ©NGCS

Seminar - An Overview of Communications Technologies

Module 6 - Internet, Intranet, Extranet, e-Commerce and Web Services                                      Slide 58 of 70 _________________                                                                                  __________

                                                Businesses Processes

                                     Business Processes Vary with Industry 

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Business processes vary with industry. The following are examples of internal and external processes in a business.

Internal Business Processes:
        - Human Resources Department providing company benefits information to employees
     - Employee-to-employee communication
     - Project tracking
     - Project management
     - Order processing
     - Invoice processing
     - Sales/marketing/technical/corporate documents distribution
     - Payroll processing

External Business Processes:
     - Customer order taking
     - Customers tracking their order status
     - Products and services information to customers and distributors
     - Technical specifications and design information to clients
     - Customer support
     - Sales channels support
     - Communications with partners