Module 6 - Internet, Intranet, Extranet, e-Commerce and
Web Services
Slide
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Case Study #3 -
Federal Express
About the Company: Federal Express
is the world's largest package transportation
company with revenues over $10 Billion..
Business: Transporting
packages with guaranteed delivery.
Challenges: The company used manual
package tracking and disseminated internal
documents via hard copy, fax and e-mail.
- customers waited on the phone to track their packages
- customer support staff spent too much time on the phone
- Too many phone lines
- Too much paper work
- Customers wanted to move to an automated package tracking system to
improve their internal processes
Solution: - Federal Express created an
Intranet that connects about 30,000 employees
through 60 web-sites.
- Developed PC and Mac software to query their tracking application residing on
mainframes.
- Integrated the query software with a Web browser.
- Allowed customers to connect directly to their package tracking system
- Planned to offer Business Link package to its business partners to place their
catalogs on Federal Express's Web-site for potential customers.
Benefits: - Improved Internal communication
of documents and other information thus
eliminating printed paper.
- $2 million per year savings by allowing customers to track their own packages.
- Customers feel part of the business
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